At bkkjewelry.com, your complete satisfaction is important to us. If you're not completely satisfied with your jewelry purchase, please login to your account and follow instructions within 7 days from the date of shipping. Shipping charges will not be refunded.

You must return items in new or unused condition with all original packaging and materials included.  ‘New or unused condition’ means that there are no scratches, marks, blemishes, nor any other damage(s)  on the item, and that it has not been sized or altered in any way.

We will inspect your item upon receipt.  If the item has been sized or altered in any way, or is not in new condition, it will not be accepted for exchange or refunds, and we will return it to you at your expense.

We must receive your returned items within 45 days of the original shipping date.  If we receive your item after 45 days of the date of shipping, or if you did not use our prepaid label, we may refuse the return and ship it back to you at your expense.